SHIPPING INFO

Orders are processed Monday through Friday and are shipped within 48 hours of placement excluding weekends and public holidays. Tracking information is sent via email. 

If you experience any difficulties while entering your shipping address during checkout or while you are creating an account, please email info@shopmoonpr.com with your full shipping address and contact phone number before you place your order so that an account can be set up for you.

If a change of address is made directly with your local post office, MOON will not be responsible for any lost or misdelivered parcels. 

If a customer error in shipping address is made during the checkout process (eg, incorrect/incomplete address), MOON reserves the right to charge a reshipment fee. 

MOON is not responsible for lost or stolen packages or packages delayed in transit.

The shipping cost for orders is non refundable.